Refund and Cancellation policy
All products we offer are non-refundable.
Our medications are ordered specifically per patient and therefore cannot be refunded. We have a ‘no refund policy’.
Once a vial is started, you may use it until the expiration date specified in your chart AND on your vial.
HOMEKITS: This is a non-refundable product.
RECURRING SUBCRIPTION CANCELLATION: Recurring subscriptions are billed on the same day each month. Subscriptions must be cancelled before the next billing. To cancel, email info@dermaceuticalskincare.com.au with your name, date of birth and cancellation request. Once a subscription has billed, it cannot be cancelled or refunded.
IN OFFICE: Please ask your medical provider of the expiration date. Typically all medications have an expiration date between 1-4 months (each medication varies). After this date, it is expired and discarded. Packages and vials cannot be used after they are expired.
